Shipping & Handling
All orders are shipped within 2 business days (holiday and weekend expectant) from Canada. 90% of the orders are shipped within the same day (weekdays) if made before 4:00 PM Mountain Time (UTC-7). If your order has a backorder date, it will be shipping out accordingly.
We have two warehouses, one in Calgary, AB and one in Mississauga, ON. Shipments are made from the warehouse closest to your shipping address, given sufficient stock.
What is Eligible for Free Shipping?
We do offer free shipping for all order shipping to the US and Canada. Upon checkout, the Canadian customers will see an option for FREE Canada Post Letter Mail in your choice of shipping methods. The US customers will see an option for FREE USPS First Class in your choice of shipping methods. If you do not see the option to click on FREE shipping, it means that the order is not eligible for free shipping due to its weight or the destination of the package.
For the US customers, tracking is available when shipped with USPS.
For the Canadian customers, Canada Post Letter Mail has no tracking information. Your order will be delivered by your local postal service, along with all of your regularly delivered mail. For tracked shipping within Canada, we offer Canada Post Expedited Parcel. Expedited shipping methods offer following benefits: Tracking and Delivery Confirmation, Delivery Updates, Leave at Door/Request Signature, and Liability Coverage up to $100. We recommend expedited shipping for order over 50 dollars.
For the international customers, USPS First Class International Service has tracking information for some European countries. However, for the most of the countries, the tracking ends when the shipment leaves the US. The post is usually very reliable without tracking. We've found that 99.9% of the time orders arrive both quickly and successfully. Tracked shipping would be a waste of your money.
|Ship To||Shipping Method||Rates (CAD)||Tracking||Delivery|
|Canada||Canada Post Letter Mail||Free||No||2 to 4 business days, Up to 8 days for remote areas|
|US||USPS First Class||Free||Yes||2 to 3 business days|
|International||USPS First Class International Service||$5-$10||Yes**||4 to 14 business days*|
|Ship To||Shipping Method||Rates||Tracking||Delivery*|
|Canada||Canada Post Expedited Parcel||$10||Yes||1 to 7 business days (Guaranteed)|
|US||USPS Priority||$5||Yes||1 to 3 business days (Guaranteed)|
|International||Varies, we will provide upon inquiry|
*International customers may experience custom delay up to 30 days.
**USPS First Class International Service has tracking for some European countries. The tracking ends when the shipment leaves US for the most of the countries. However, the post is usually very reliable without tracking.